Self-Storage Insurance
Questions Answered

SBOA Insurance helps self-storage owners, operators, developers, and tenants secure insurance coverage with confidence. Browse answers to common questions about tenant insurance, claims, billing, commercial property coverage, and more.   

Operator FAQs

What is proof of insurance, and why does it matter for my facility?

Proof of insurance simply means confirming a tenant has valid coverage on the belongings they store with you. It matters because when stored goods are damaged, an uninsured tenant often looks to the facility to make them whole, which can turn into a claim, a complaint, or a lawsuit. Confirming coverage protects your tenants’ property and shields your facility from risk you were never meant to carry.

The challenge has always been managing it. Verifying policies, tracking expirations, and following up on lapses is exactly the kind of manual work that falls through the cracks. That’s what our CompliVerify program solves. It’s a hands-off solution that verifies tenant coverage, monitors it over time, and keeps your tenants continuously protected, maintaining around 85% enrollment across the facilities we serve without adding work for your staff.

How you structure the requirement is up to you. In limited-lines licensing states you can run a voluntary or lease-compliance model, and an SBOATI specialist can help you choose the right fit for your operation.

You will be invoiced at the beginning of the month for the previous month’s insurance activity. You will receive the invoice via email and can submit your payment via our free ACH option or by check. If you have any questions throughout the process, you are only a phone call away from a friendly, experienced, licensed insurance professional.
In most cases, no. We work with the industry’s leading Facility Management Software (FMS) to make a fully integrated experience for operators.
As soon as the go-live requirements are met, we will contact you to set up your FMS. This will involve updating the insurance rates and forms in your system. The exact details of this procedure will vary depending on the type of POS you use.
We require that all facility personnel who will interact with tenants regarding insurance be trained. When you provide us with the necessary contact information, we will email each person an invitation to our online training modules, which are short and can be paused and resumed to accommodate your employees’ day. After taking this training, your employees will be able to confidently communicate with your tenants regarding the insurance program.
You don’t have to worry about placing an order for your initial shipment of marketing materials. We will send them to you automatically. When you run out of a product, you may place your order online, email your request to support, or call 1-800-792-0345 and select marketing.

Program and Billing FAQs

How does billing work for tenant insurance programs?
Billing structures vary based on program participation and facility setup. SBOA Insurance can explain enrollment, payment structures, and reporting during onboarding.
Program flexibility may vary depending on facility operations, state availability, and selected insurance solutions.
Program terms depend on the selected insurance solution and facility participation structure. SBOA Insurance can provide details during onboarding.

Ready to Add Consistent Coverage & Revenue to Your Facility?

Our team will help you select the right program for your facility’s needs. Get in touch today and see how SBOA Insurance can protect your self-storage business.

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